ClearlyRated is the industry’s recognized voice for the measurement and improvement of client satisfaction. It is an independent 3rd party who analyzes more than 300,000 staffing industry client and job candidate surveys each year. Net Promoter® is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business.
We are very excited to share that we received an 80% Net Promoter Score® from our clients this year. (To put that into perspective, note the graphic of World Class Brands, including PrideStaff.) Overall our clients continue to give us high marks on our friendly responsive team, quality of candidates, and individualized service approach.
A few comments from our clients that we are most proud of:
“This team is excellent at responding in a timely manner and building great relationships with us. They also care about “people” in general. I believe they have a passion for helping others succeed!”
“The team that supports our business is extremely professional, accountable and responsive. They are an excellent extension of our team.”
“We have a wonderful relationship and they have helped us to find some great talent! They are quick to send candidates for consideration and good at following up for feedback. They have even assisted with coaching and providing feedback from their temps, proving that they are true partners for us.”
As always, this valuable feedback provides great opportunities to improve our clients’ experience and focus on what they value most. Based on client feedback, we are working on plans to tackle the requested improvements, including:
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- More innovative candidate sourcing
- Expanded feedback from our employee engagement platform
To our clients: We look forward to building out the tools that you requested. We are committed to innovation in both our service and our technology and to that end, we encourage you to continue sharing your ideas with us!
