In servicing customer service / call center clients over the last 14 years, we have had the opportunity to work with a number of talented Service Delivery professionals. A common thread among them is the thirst for knowledge and the constant drive for improvement. Many have expressed a desire to collaborate with other Service Delivery professionals about best practices.
In partnership with American Honda Finance, we will be coordinating a series of round-table style events to discuss, learn, and collaborate about the challenges of hiring, managing and engaging employees in the Dallas Market. Please join us for our first round table, as I know you too are constantly looking for ways to improve your operation.
It will be held on Wednesday, September 24th from 7:30am-9:30am at the American Honda Finance campus in Irving, TX. (Map)
The Topic of Focus for this Initial Event will be Onboarding/Training of New Associates:
- Qualifications & Skill Sets Targeted
- Staffing / Recruiting Process (Direct Hire VS Contingent)
- Interview Process (Phone, Panel, Multiple)
- Onboarding (Information provided / Delivery Method)
- Training (Length, Delivery Method, Dedicated Staff)
This event is free to you, and I believe it will offer a unique opportunity to collaborate with professionals that share in your daily challenges of operating a successful customer service organization.
Please RSVP your intent to attend by Tuesday, September 23rd
by contacting Julie Vicic at firstname.lastname@example.org
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