In servicing customer service / call center clients over the last 14 years, we have had the opportunity to work with a number of talented Service Delivery professionals. A common thread among them is the thirst for knowledge and the constant drive for improvement. Many have expressed a desire to collaborate with other Service Delivery professionals about best practices.

In partnership with American Honda Finance, we will be coordinating a series of round-table style events to discuss, learn, and collaborate about the challenges of hiring, managing and engaging employees in the Dallas Market. Please join us for our first round table, as I know you too are constantly looking for ways to improve your operation.

It will be held on Wednesday, September 24th from 7:30am-9:30am at the American Honda Finance campus in Irving, TX. (Map)

The Topic of Focus for this Initial Event will be Onboarding/Training of New Associates:

  • Qualifications & Skill Sets Targeted
  • Staffing / Recruiting Process (Direct Hire VS Contingent)
  • Interview Process (Phone, Panel, Multiple)
  • Onboarding (Information provided / Delivery Method)
  • Training (Length, Delivery Method, Dedicated Staff)


This event is free to you, and I believe it will offer a unique opportunity to collaborate with professionals that share in your daily challenges of operating a successful customer service organization.

Please RSVP your intent to attend by Tuesday, September 23rd 
by contacting Julie Vicic at


Know Someone Who Might be Interested in this Round Table?
Share this Article with them on Social Media!

Leave a Reply