A receptionist is often the first person clients interact with on the phone and in your office, so choose wisely. This multifaceted job requires both a winning personality and the ability to go with the flow, which can make finding the right person a challenge.
Since the role is a highly visible one, you need someone who embodies your company culture and represents your organization in the best possible light. They must get along well with other employees and take ownership of all tasks associated with the job.
No two days are exactly the same in the job of a receptionist. You need someone who expects the unexpected, and can handle last-minute shifts with ease. Exceptionally prepared, this type of person is always one step ahead of the game, with an innate ability to anticipate the needs of both clients and employees.
Seemingly impossible to fluster, the best receptionists are calm and collected under pressure and always willing to go the extra mile to keep the team moving in the right direction. If you throw them a curveball that takes their entire day off track, they’ll adjust their schedule with a smile on their face.
Great Communication Skills
Receptionists interact with clients and employees on a daily basis, so you need someone with excellent verbal and written communication skills. Not only does the person need to be articulate and well-written, they must also understand how to address different audiences. This ensures they will be heard loud and clear by everyone, instead of only getting through to a select group of people.
Given their highly visible position, a receptionist can make an office a pleasant environment for employees and clients or one that’s completely miserable. Don’t overlook this trait because clients might take their business elsewhere if they dread calling your office because the receptionist is rude and unhelpful. Additionally, employees might steer clear of a mean receptionist, which can lead to costly disconnects amongst the team.
Finding a great receptionist isn’t easy, so let PrideStaff North Dallas do the work for you. We won’t stop searching until we’ve found the right fit, so contact us today to get started!